Privacy Policy

1. Introduction

This Privacy Policy explains how QuickDine AI collects, uses, discloses, retains, and protects personal information when you visit our website, book a product demo, contact us, use QuickDine as a restaurant operator or restaurant worker, or interact with a restaurant that uses QuickDine.

This page is written for Canadian privacy expectations, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Depending on the context, QuickDine may handle information for its own business purposes or process information on behalf of a restaurant customer.

2. Who This Policy Covers

• Website visitors and prospects: people who browse quickdineai.com, book a demo, or contact QuickDine.
• Restaurant operators: owners, managers, administrators, and staff who use QuickDine products and support channels.
• Restaurant personnel: employees or contractors whose names, roles, device activity, shift activity, or support records may appear in a restaurant account.
• Restaurant guests and end-users: people who order, request a check, submit a review, or otherwise interact with a restaurant through QuickDine. For this information, the restaurant is generally the organization that controls the relationship with the guest, and QuickDine processes the information to provide the service.

3. Information We Collect

The information we collect depends on how you interact with QuickDine:

• Account and restaurant information: names, email addresses, restaurant profiles, roles, settings, onboarding status, and support correspondence.
• Demo booking information: name, email address, restaurant or company name, selected date and time, timezone, optional phone/current POS/timeline details, booking status, Zoom meeting metadata, calendar invite metadata, and related support correspondence.
• Restaurant operations information: menus, orders, timestamps, staff actions, device activity, shift activity, print-job state, audit records, and configuration data needed to operate QuickDine.
• Guest and end-user information: order details, table/session identifiers, review submissions, timestamps, and service requests submitted through a restaurant's QuickDine experience.
• Usage, analytics, and security information: browser/device details, pages visited, request metadata, diagnostics, crash reports, logs, and abuse-prevention signals.

4. Demo Bookings

When you book a demo, QuickDine uses your submitted details to reserve the selected time, create a Zoom meeting, send calendar invite emails, follow up by email or phone, and prepare a relevant product walkthrough. Demo bookings may also become support or sales correspondence retained for the period required by account settings, legal needs, security review, or ordinary business follow-up.

5. How We Use Information

We use personal information to:

• Operate, secure, monitor, and improve QuickDine products and infrastructure.
• Provide demos, onboarding, customer support, troubleshooting, and account administration.
• Process orders, reviews, service requests, print jobs, staff workflows, and audit events for restaurants that use QuickDine.
• Detect abuse, protect accounts and devices, investigate incidents, and maintain reliable service.
• Send transactional communications, service notices, demo confirmations, and support responses.

We do not sell personal data, restaurant data, or restaurant guest data.

6. Service Providers and Disclosure

We disclose information only as needed to provide, secure, support, and improve QuickDine, comply with law, protect rights and safety, or complete a business transaction under appropriate safeguards. Service providers may include:

• AWS: hosting, API delivery, DynamoDB storage, SSM Parameter Store, backups, logs, monitoring, and security controls.
• Zoom: demo meeting creation, meeting links, and meeting metadata.
• Email and calendar providers: follow-up messages, calendar invite delivery, meeting links, and support correspondence.
• Analytics and monitoring providers: aggregate website analytics, application health, crash reporting, uptime monitoring, and alerting used to operate QuickDine.
• Payment processors: when a restaurant enables a third-party payment workflow, payment information is handled by that processor under its own terms; QuickDine does not store raw card numbers.

Restaurant guest requests should usually be directed to the restaurant first because the restaurant controls the guest relationship. We will help restaurants respond to valid access, correction, deletion, or portability requests where QuickDine processes the relevant information.

7. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law, contract, tax, accounting, dispute, security, or audit obligations. Demo booking records expire from QuickDine's booking table according to the configured retention window, while mailbox, calendar, Zoom, and related correspondence follow the relevant account settings, legal needs, and ordinary business follow-up settings. Operational logs are designed to avoid prospect PII where practical and are retained according to infrastructure settings. Restaurant operations records and audit records are retained according to product needs, legal requirements, and restaurant account settings.

8. Cookies and Analytics

We use cookies and similar technologies to operate the website, remember preferences, measure aggregate usage, understand marketing performance, and protect against abuse. You can control cookies through your browser settings, though some features may not work properly if necessary cookies are disabled.

9. Canadian Privacy Rights

Subject to applicable law, you may request access to your personal information, ask that inaccurate information be corrected, withdraw consent where consent is the legal basis for processing, ask questions about our privacy practices, or make a complaint. We may need to verify your identity before responding. Restaurant guests should contact the restaurant first when the request concerns a restaurant-controlled order or guest record.

10. Marketing Choices

You may opt out of marketing communications by using the unsubscribe instructions in a message or by contacting us. We may still send transactional or service-related messages, including demo confirmations, security notices, support replies, and account administration messages.

11. Data Security

We use administrative, technical, and organizational safeguards intended to protect personal information, including encryption in transit, access controls, logging, backup controls, credential management, and security review. No system can be guaranteed completely secure, but we work to prevent, detect, and respond to unauthorized access.

12. Children's Privacy

QuickDine is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website or demo-booking flow. If we learn that we collected such information without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom of this page. For significant changes, we will also notify active restaurant operators via email or in-app notification prior to the change becoming effective.

14. Contact Us

To make a privacy request, ask a question, or contact QuickDine's privacy team, email support@quickdineai.com. Please include enough detail for us to understand the request and verify the account or relationship involved.

Last updated: May 18, 2026